GTI HEALTHCARE TELEMEDICINE

PRIVACY POLICY

1. Introduction

GTI Healthcare Telemedicine (“GTI Healthcare”, “we”, “our”, “us”) operates a virtual hospital platform that provides digital healthcare services, including consultations, prescriptions, diagnostics, pharmacy fulfillment, remote monitoring, and integrated care coordination.

This Privacy Policy explains how we collect, process, store, share, and protect personal and health information when you use our mobile applications, web portals, and related services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Policy.

2. Scope of Data Collected

2.1 Personal Information

• Full name
• Date of birth
• Gender
• Contact details (phone number, email, address)
• Identification information where required by law
• Insurance details

2.2 Health Information

• Medical history
• Symptoms and consultation notes
• Prescriptions and medication records
• Laboratory and diagnostic results
• Vital signs and health metrics
• Treatment plans and follow-up data

2.3 Technical & Usage Data

• Device identifiers
• IP address
• App usage logs
• Session data
• Location data (for proximity-based services)

3. Purpose of Data Processing

• Facilitate and deliver telemedicine consultations between patients and licensed healthcare professionals, including audio, video, and chat-based interactions.
• Coordinate prescription services, laboratory testing, diagnostic referrals, and related healthcare services with authorized third-party providers.
• Create, maintain, update, and manage electronic health records to ensure continuity of care, clinical accuracy, and patient history tracking.
• Process payments, billing transactions, refunds, and applicable service fees through approved payment service providers.
• Support insurance claims processing, including submissions to private insurers where applicable.
• Enable remote patient monitoring, follow-up consultations, appointment reminders, and care management activities.
• Conduct internal quality assurance, service optimization, auditing, training, and compliance monitoring.
• Meet legal, regulatory, and reporting obligations imposed by relevant authorities.
• Protect the Platform through fraud prevention, cybersecurity monitoring, system maintenance, performance analysis, and risk management controls.

4. Legal Basis for Processing

• Explicit User Consent – Processing based on your informed consent.
• Performance of Healthcare Services – Necessary to provide requested healthcare services.
• Legal and Regulatory Obligations – Required to comply with laws and regulatory requirements.
• Legitimate Business Interests – Necessary to operate, maintain, secure, and improve the Platform.

5. Data Sharing & Third Parties

• Licensed Doctors and Healthcare Providers
• Partner Laboratories and Diagnostic Centres
• Pharmacies and Fulfilment Partners
• Insurance Companies and Public Health Schemes
• Payment Service Providers
• Technology, Hosting, and Infrastructure Partners

GTI Healthcare does not sell, rent, or trade personal data to any third party for marketing or unrelated commercial purposes.

6. Remote Monitoring & Device Integrations

The Platform may allow connection to third-party health devices and remote monitoring tools for collecting and transmitting health-related data.

GTI Healthcare does not manufacture or control third-party devices and does not guarantee the accuracy or reliability of their data.

7. Data Security

• Encryption of sensitive data in transit and at rest.
• Secure servers and controlled environments.
• Role-based access controls.
• Audit trails and monitoring systems.
• Regular security assessments and vulnerability testing.

8. Data Retention

Data is retained only as long as necessary to fulfill its intended purpose and comply with applicable laws and healthcare regulations.

9. Your Rights

• Right to access and review personal data.
• Right to request correction of inaccurate data.
• Right to request deletion or restriction (where permitted by law).
• Right to withdraw consent.

10. Cross-Border Data Processing

Data may be transferred and processed outside your jurisdiction using appropriate safeguards and legal protections.

11. Updates to This Policy

GTI Healthcare may update this Privacy Policy from time to time. Continued use of the Platform indicates acceptance of updates.

12. Contact Information

Privacy & Customer Support Team

GTI Healthcare

Email: info@gtihc.com

Phone: 0553339969

Office Address: Osu, Ghana